Terms & Conditions

 

By placing an order with Olive & Millicent, you are accepting the following Terms and Conditions.

Bespoke Stationery

Quotes

Quotes are valid for 90 days and are subject to change during the design process should your requirements change (e.g. quantities, number of printed sides, additional design elements etc...), or should there be a change in supplier pricing.

 

Payment

A non-refundable deposit of 50% of the total is required before any design work is started.

An updated invoice will be sent via email once you have approved your designs for print, full payment will be required before the designs can be sent to the printers.

Payment can be received through Etsy or by bank transfer.

 

Design & Artwork

All artwork is property of Olive & Millicent, it may not be copied or reproduced in any way.

If you wish to have certain elements of your designs for other uses (e.g. custom crest), a charge may apply.

Should you request a particular font, stock image or design element that we don't already have, an additional fee will be charged to cover the cost of the file and the license.

 

Turnaround Time

Please allow 6-8 weeks for bespoke stationery designs to be completed (including printing and delivery). We work our hardest to get your designs ready as fast as possible but turnaround times are not guaranteed and we cannot be held responsible for any delays due to late client feedback and delays due to suppliers.

For calligraphy items such as place cards and envelopes, please allow 2-4 weeks for completion.

Please note that our official working hours are 08.00 – 17.30, Monday – Friday but we will be available via email outside of these hours.

 

Rush Orders

Any bespoke order with a deadline of less than 4 weeks will be classed as a rush order. All rush orders are subject to an extra 30% charge on top of your final amount. In the event of a rush order, we work around the clock to get your designs ready but cannot be held responsible for any delays due to late client feedback and supplier delays.

For calligraphy items, any order with a deadline of less than 2 weeks will be classed as a rush order and will be subject to an extra 30% charge on top of your final amount.

 

On the Day Stationery

Information for On the Day Stationery must be sent no less than four weeks before the wedding. If there are any last minute guest list changes after seating plans and place cards have gone to print, a reprint fee will have to be charged. For handwritten seating plans and place cards, we will do our best to make last minute alterations if needed.

For any hand finished items such as place cards and table numbers, please be aware that there may be slight differences between each piece due to their hand crafted nature.

 

Proofs & Amendments

Please ensure that you check all details and spellings thoroughly before approving for print. We cannot be held responsible for any spelling mistakes discovered after final approval and a reprint fee will be charged if the items need to be sent to print again.

Three free rounds of amendments are included with each bespoke order. A fee of £30 per round will be charged if any additional amendments are required after this.

 

Printing & Colours

Colours in print will always look less vibrant compared to colours on your screen.

If you've ordered a printable PDF, please be aware that all printers are different and therefore the colours may very depending on the type of printer you use.

 

Postage

Once your designs have been approved for print, they will be with you within 7-10 working days*. In the unlikely event of a delay, we will be in touch regularly to keep you updated.

*For foiling and other special finishes, please allow 3 weeks from the date that your order has been sent to print.

For international orders, please allow 2-4 weeks from your delivery date. We cannot be held responsible for any customs charges received upon delivery.

Your order will be sent Signed for with Royal Mail. We do everything we can to ensure that your parcel arrives in perfect condition, but in the unlikely event that your parcel gets damaged in transit, please get in touch within 24 hours with photographic evidence and we can look at reprinting your order.

 

Cancellations & Returns

Cancellations are accepted up to 24 hours after an order has been placed, we do not accept returns or offer refunds.

 

House Collections

Payment

All House Collection orders must be paid up front and in full before any design work is started. Payment can be received through Etsy or by bank transfer.

 

Design & Artwork

All artwork is property of Olive & Millicent, it may not be copied or reproduced in any way.

All calligraphy styles and fonts are interchangeable between designs at no extra cost, however if any new illustrations are required an additional fee will be charged.

Double sided RSVP designs are included in the price, but for any other double sided items a fee of 20p per item will be added.

The standard size of the House Collections are as follows:

Save the Dates – 105 x 105mm

Invitations – A6 (105 x 148mm)

Details cards – 105 x 105mm

RSVP cards – A7 (74 x 105mm)

If you require different sized cards, pricing will vary so please enquire before ordering.

Each suite comes with either white or kraft envelopes free of charge. If you require a different type of envelope, you can upgrade from 5-10p per envelope depending on which you choose.

 

Proofs & Amendments

Please ensure that you check all details and spellings thoroughly before approving for print. We cannot be held responsible for any spelling mistakes discovered after final approval and a reprint fee will be charged if the items need to be sent to print again.

Two free rounds of amendments are included with each order. A fee of £10 per round will be charged if any additional amendments are required after this.

 

On the Day Stationery

Information for On the Day Stationery must be sent no less than four weeks before the wedding. If there are any last minute guest list changes after seating plans and place cards have gone to print, a reprint fee will have to be charged. For handwritten seating plans and place cards, we will do our best to make last minute alterations if needed.

For any hand finished items such as place cards and table numbers, please be aware that there may be slight differences between each piece due to their hand crafted nature.

 

Printing & Colours

Colours in print will always look less vibrant compared to colours on your screen.

If you've ordered a printable PDF, please be aware that all printers are different and therefore the colours may very depending on the type of printer you use.

 

Processing Time & Postage

Once full payment and stationery wording have been received, you'll receive your digital proofs within 2-5 working days.

Once your designs have been approved for print, they will be with you within 7-10 working days. In the unlikely event of a delay, we will be in touch regularly to keep you updated.

For international orders, please allow 2-4 weeks from your delivery date. We cannot be held responsible for any customs charges received upon delivery.

Your order will be sent Signed for with Royal Mail. We do everything we can to ensure that your parcel arrives in perfect condition, but in the unlikely event that your parcel gets damaged in transit, please get in touch within 24 hours with photographic evidence and we can look at reprinting your order.

 

Cancellations & Returns

Cancellations are accepted up to 24 hours after an order has been placed if the items haven't already been dispatched, we do not accept returns or offer refunds.